List of known issues / bugs (Updated regularly) Card usage Topping up with a credit card is NOT supported. It has to be a debit card. Because it is a prepaid card, ATMs will say that you might be charged for cash withdrawals but don’t worry, you are NOT! Mag stripe ATMs will not work with our ca…

@billinghamj : Sorry about that - we’re currently experiencing an outage and I’ll post more details here . Will let you know as soon as it’s back up and running!

Ah okay. I did wonder if that might be the issue, but didn’t see any status updates. Might be useful if you had some kind of automatically-updating status page?

Yes for sure - it’s in the works :slight_smile:

I have found what I believe to be a small bug. Apologies if it’s been mentioned elsewhere. After typing in a search criteria, when you scroll through the list of transactions the cancel button gets disabled. This means you need to tap back on the search bar before you can hit cancel.

Another to add to the list of merchants who don’t support the Mondo BIN/IIN: Tesco Bank (for paying balance off a credit card) Edit: have tweeted at them about it.

Some fixes in the newest app update to these - playing music should no longer get paused for example. We also now have new chip settings for all the cards we’re giving out which means your first few contactless payments should no longer be delayed and your first purchase can now be contactless …

No more blue place holder icons in the feed!

Totally agree, I noticed that “feature” and liked it. :stuck_out_tongue_winking_eye:

Are you able to add ‘Waitrose’ to your list of Contactless Merchants that currently have issues with Mondo (Chip and pin is perfectly fine)

Known issues / bugs 🐛🐜🐞

UK Help

anon33764741 20 January 2016 15:27 18

Thanks James! Have added them to the list.

Card surcharging by merchants

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