Known Issues + Bugs Online/Apps/Bills 💻📱🔌

Hmm I have successfully used my Mondo card with EDF Energy, Tesco Bank, and EE.

Any update as to when Sky Bet will be accepting Monzo card? Update from the merchant?

There is no update on Sky Bet accepting the current Monzo pre paid card as their policy is to only accept debit cards for gambling and not to accept pre paid card and we are not going to get them to change their policy on this. However with the launch of the current account will come a regular debit card so this limitation will not apply then and you will be able to use that new card to gamble.

Any further news on the current account?

As @Tom has recently said

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I heard it was summer 2017, according to sources on twitter.

It is being staggered from just staff now and then rolling it out to some customers before a wider launch to the public (which may or may not be around June time) and they are currently recruiting additional customer service staff to cope with anticipated workloads.

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DriveNow doesn’t accept Monzo cards during the sign-up process as there is no name on the card.

It’s become unpinned? Always used to be at the top of the forum.

It’s pinned at the top of the Bug Reports section of the forum :slightly_smiling_face:

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Thanks @Naji

It’s pinned where you say it is but I’m sure it also used to be pinned at the main forum level?:

It was :slight_smile: the main list gets filled up quite quickly when topics are pinned to it, every now & then (because of the post previews) so I think it was moved to the dedicated category to make room.

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Paypal uk does not accept monzo card, Does the card have AVS

Could you please explain what you mean by ‘does not accept Monzo cards’?

There are several posts in the community where users have reported comparability with PayPal for some of their functionality, for example -

https://community.monzo.com/t/unable-to-add-monzo-card-to-paypal-wallet/6703

https://community.monzo.com/t/add-funds-via-paypal-balance/1059

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Paypal works for me - I use it for foreign transactions

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Bing Ads will do an active card check, but will still reject the card (without saying why: just “invalid details”).

Carphone Warehouse doesn´t let me order online with my Monzocard. And it’s only a PAYG handset.

My initial £100 top up was done via my Tesco bank debit card with no problems.

I am not sure if that is the right thread for it but I give it a go.

I tried to pay for mini golf (Mr Mulligan) and I had transaction recorded in the app and straight away refund. On the merchant website it was as unsuccessful payment. I tried again and the same thing happened.
Later, decided to pay with my credit card and all went fine.
Now I have 4 transactions on Monzo showing deduction and refunds for this merchant.

Best thing to do is report it through in app chat as they will have access that we don’t have as users in this forum :+1:

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