Howdy Monzo folks, I downloaded Mondo/Monzo update from the App Store last night whilst out and about in London town; as soon as I downloaded the update I could no longer access my app (*and therefore, had no visibility of my balance). Then I was asked to ‘Create a New Account’ - when I bypassed th…

[image] anon38313601: Also, I’ve just gone through the process of signing up and it’s asking me to top up another £100 when I have existing balance left on the account. Again, what’s going on folks? Does the resolution from this post solve your second issue? [image] App aski…

sounds like you have already used the app and were updating it and have a balance on your card, which you have used previously with your card which worked previously (?) have you tried deleting the app switching your phone off and on and then reloading the app logging on with your correct email a…

Howdy Alex, Welcome to our own bug fix stream - ha! I’ve just typed in my Mondo Card details (*as I don’t have a Monzo branded card as yet) like the post suggested and it says that “You are topping-up your Monzo card, so you need to use a different card” - I don’t think this is going to solve our …

I’ve done all those steps this morning Ian - still the same result.

in which case I would email - help@getmondo.co.uk and explain what happened

Will do Ian - in the meantime, I have balance on my Monzo account that I don’t have visibility of and therefore cannot use. Is there anywhere of getting an update on the balance at least?

I think you can get an up to date balance from the API along with your transaction history

Right - now I’m really annoyed. I progressed with the £100 top-up in the hope that it would return me to my original app and it’s just sent me a notification that it would pull through to my original app and it’s just taken £100 and told me my card is on its way! DO NOT ADD ANY MONEY FOLKS!

just email the help address and it will be sorted out for you :wink: the API can show you your balance - https://monzo.com/docs/#balance

Are you definitely signing in to the app with the same email address that you signed up with? This is how Mondo matches up the accounts…

Kicked out of the app after downloading an update

UK Help

alexs (Alex Sherwood) 27 August 2016 09:46 2

Does the resolution from this post solve your second issue?

Topic		Replies	Views
Account creation. Card declined but £100 taken from account Monzo Chat	4	2107	10 August 2016
App asking me to topup Help	1	1538	27 August 2016
Issue with the app Help	3	749	23 April 2022
The money top up is less than the money taken from Monzo on my bank statement Help	24	2849	5 May 2017
No longer able to access accounts Help	5	1468	29 November 2017

Kicked out of the app after downloading an update

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