**Issue: Yesterday I received a number of active card checks on my account which I did not recognise. I froze my card and then tried to report suspected fraud. I followed the process within the app and got to the part where you click a button to choose the transaction it related to, but my app crashed. I tried on multiple occasions and the app crashed every time.
As this kept crashing I tried to go into chat by reporting a scam, but simply received a message that chat was closed between 8pm and 7am, and I was unable to type anything in the chat box.
I have since been advised by Monzo on Twitter that this should not have happened as chat is always available 24/7 for suspected fraud or scams, and there must be a bug in the app that prevented me from being able to enter the 24/7 chat.
I’ve been asked to report this, so here you go!
If anyone at Monzo required any further information, please let me know.
Details to reproduce:
**OS: iOS 14.6
**Device: iPhone X
**App Version: 3.87.00