Is there a problem with Monzo taking money and not returning it?

Hi all was scrolling my FYP on TikTok when I came across this video : @Monzo RETURN MY MONEY ! | TikTok

This poster is insinuating that Monzo took her money and hasn’t given it back. There are a few folks in the comments saying the same.

I have both a personal & business account with Monzo. I have nothing to be worried about right?

1 Like

You have nothing to be worried about. No more than you would with any other bank.

As a fully regulated bank, Monzo don’t take anyone’s money - or close anyone’s account - without having good reason and to follow their legal obligations.

6 Likes

People lying on TikTok isn’t something you should worry about.

Monzo, covid, JFK, flat earth or any other nonsense.

12 Likes

The internet strikes again.

Monzo wouldn’t steal it or take it and never return.

Monzo could however freeze part, or all of their balance, if they’ve received a scam report from another bank/customer.

All banks can and do carry out this process.

It’s likely they got up to no good and got caught, then want to shout and rave about how monzo is bad and they did “nothing”.

You see stuff like this all the time.

Don’t worry about it.

10 Likes

Nothing to worry, especially from Tik tokers. I always take things with a pinch of salt.
Don’t think a regulated bank would think of doing something like that.

1 Like

Check the las test video from her… first she says she doesn’t use the account then it’s people are always sending her money :man_shrugging: it can’t be both

4 Likes

Not true!

5 Likes

Thanks everyone. Logically I know I don’t have nothing to worry about. But just thought to check anyways.

1 Like

Thanks everyone.

Logically I know there’s nothing to worry about. I just posted to make sure.

2 Likes

It used to be quite a popular thing to say… there was a whole facebook group about it… but every time you dug beneath the surface you’d find evidence they weren’t telling the whole truth. Turns out people lie on the internet… who knew?

I’ve heard stories that bank fraud teams literally have to deal with people phoning them with crying babies in the background to try to get the bank to relax the rules. No way I could do that job…

5 Likes

You don’t need to go to support, just tap transactions, at the bottom tap something wrong, get help, and log it yourself.

No point adding to an already weighted support team.

That you Chat GPT?

Good to see a new poster but I must say this seems a little random and also very AI like.

4 Likes

Also written in American terms, a z in authorised.

1 Like

I don’t think so.

You can’t possibly know that, unless you work for Monzo?

Again, you can’t know this.

Please consider not replying with factual statements without knowing for 100pc certain you are right. This entire post is full of statements written as if they are fact, when they in fact are your opinion.

2 Likes