iPhone 6 issue

(Bob Harris) #1

Just received my Monzo card. When I try to activate my account, I receive the email to start. The “magic link” never works. I have been able to get started etc using my iPad 2. Anyone know what the problem is and is there a fix?

(Simon B) #2

Hi Bob! Sorry about this.

Is there a delay when you receive the email? The magic links expire after 10 minutes.

Are you on iOS 10 or above on your iPhone 6?

(Bob Harris) #3

I’m on iOS 11.3. The “magic link” is never active.

(Simon B) #4

I’ll DM for info.