[iOS] Verify Apple Pay

Hi

My Monzo account won’t verify on Apple Pay. Can this be fixed as the app is not providing any further verification options after the initial verify tab.

Does anything here help?

Hey @michaelmcguigan003 :wave:

Sorry for the trouble that you’ve had here. We’ve had a few reports of Apple Pay being stuck on verification for some users.

Could you please do the below and let me know if it works for you? (It has worked with 9/10 cases I’ve seen):

  1. Remove your Monzo card from the Apple Wallet completely
  2. Go back to the Monzo app and tap on Account underneath the Monzo card
  3. You should see an option to Add to Apple Wallet - tap on this and follow the steps
  4. This should then fully verify it for you :crossed_fingers:
1 Like

I am suffering the same fate. New iPhone 11 wont complete verification process. Tried both ways- wallet to app and app to wallet. Neither work. Have dozens of success text messages. Clearly I’m the 1/10. I’ve raised with chat but waiting for reply.

Is this being looked into as a priority? Any other suggestions?