[iOS] Verify Apple Pay

[michaelmcguigan003 (Michael McGuigan)]

Hi

My Monzo account won’t verify on Apple Pay. Can this be fixed as the app is not providing any further verification options after the initial verify tab.

[hdwrng]

Does anything here help?

[iOS] Apple Pay Not working

Hi, there was wondering if you could please help with the below. Have just tried adding my Monzo card to apple pay on my iPhone, went through the wallet and selected to verify in the app, then verified it through the app by entering my pin and got sent a text from Monzo saying the card was now set up for apply pay. However, when I then go into my wallet it says I still need to verify the card through the app, but I click on the app and there are no options to do anything and the card still is …

[kennc05 (Kenneth Cajigas)]

Hey @michaelmcguigan003

Sorry for the trouble that you’ve had here. We’ve had a few reports of Apple Pay being stuck on verification for some users.

Could you please do the below and let me know if it works for you? (It has worked with 9/10 cases I’ve seen):

1. Remove your Monzo card from the Apple Wallet completely
2. Go back to the Monzo app and tap on Account underneath the Monzo card
3. You should see an option to Add to Apple Wallet - tap on this and follow the steps
4. This should then fully verify it for you

[hbdarls (Hannah)]

I am suffering the same fate. New iPhone 11 wont complete verification process. Tried both ways- wallet to app and app to wallet. Neither work. Have dozens of success text messages. Clearly I’m the 1/10. I’ve raised with chat but waiting for reply.

Is this being looked into as a priority? Any other suggestions?

[neovo]

Just dropping into to say I’m experiencing this issue When adding Apple Pay through the Monzo app

I’m on 3.42.0 (654)

[JIMMWX (Village Idiot)]

This happened to me too. I couldn’t verify the new plus card.

iOS 14 Dev Beta 2
TestFlight version
iPhone 11 Pro

Steps to reproduce:

• attempt to activate new card
• New card activates and message to say old
  One has been deactivated
• Attempt to add new card to wallet
• card will not verify saying old card still active

Identified workaround for me:
1 Close app
2 go to Apple wallet and delete old card
3 manually add new card via Apple Pay
4 card activates and is added
5 open Monzo and card updates

[JIMMWX (Village Idiot)]

Also the card - while updated in card details still shows up as hot coral. Is this a bug too?

[michaelw90 (Michael)]

You have to remove it then add it again to get the updated design.

[JIMMWX (Village Idiot)]

Thank worked ( I had to delete it twice and re add it twice) but it worked

Thanks

[Khizar1 (Khizar)]

Hi, thank you very much, it worked

[andrew_fishy (Biggest horse fanatic in Leeds)]

Glad this thread could help you