Chat support not working, have deleted app and downloaded again to no avail!!
What happens when you try?
P.S there’s a number on the back of your card which you can call if it’s urgent.
It says the message is sent and that is pretty much it! Not urgent just had a query about PayPal but chat not working for a while now from my end!
So you’ve sent a message and not had a reply yet?
That’s normal. It’s not live chat.
How long has it been since you sent the message?
I have two unanswered from 1 August and this one has been over an hour
If it has definitely sent you should get a response. It isn’t Live Chat support though in the app so it sometimes can take a few hours to get a response. I’d give it until the close of the day today, if it isn’t urgent, to see if Monzo reply and if not give them a call and discuss.
Chat is all merged into one conversation, it should also display an ETA on when you will get a response.