Issue: incorrect date shown for transactions if the app isn’t force quit after midnight and is in my most recently used apps (say 10-12 most recent)
Details to reproduce: see screenshot - the “WOLF” payment is from yesterday and the two penny saver Pot deposits are from Saturday night and Friday night respectively.
If I haven’t used the app in a while and it has cleared itself from my active apps (usually 10-12 most recently opened stay passively running) then it works fine. If I’ve used the app in the few hours preceding then it won’t work and has to be force quit. OS: iOS 12.1.4 Device: iPhone X App Version: Monzo 2.41.0 but has been happening for at least a month or 2.
Monzo use UTC as the internal app clock. When the clocks changed UTC midnight is at 1am, so transactions made between midnight and 1am will show as yesterday on your feed (I think).
Also, have you checked your phone’s clock is correct? I’ve previously noticed that changing your phone clock effects the feed date labels.
Yeah, my clock is auto set rather than manual so comes from the iOS.
I’d understand that if it were just the case of the last transaction - but that doesn’t explain the two Pots payments surely? They’re 24 hours apart because they’re set for 11pm daily on the penny saver IFTTT applet. They should still show on separate days, no?
Some people are reporting several days before IFTTT transfers are correctly showing in the app. It’s an issue at the moment that hopefully will be solved.
Yeah this issue has been going on for ages now. Nothing to do with UTC.
Even checking after 1am unless I force quite the app translations still show up as “today”. Been an issue for months and I haven’t seen anyone from Monzo acknowledge it yet.
I decided after midnight passed on Friday, not to force quit my app (as I have become accustomed to having to do every single day) - to see how long it would be before my transactions actually displayed on correct day. I knew it would still not have corrected itself in the morning, as that’s how I first noticed (months ago) the issue, and started force quitting the app every day.
But I didn’t know quite how long it would take… 26.5 hours!!
So until 2:30 am on Sunday, my latest transactions were still all lumped into “today” with Fridays transactions. As I knew I was testing this, I was also opening the app over that 26.5 hours much more frequently than I usually would to check if it had corrected itself. Over the past few months I’ve had to reinstall my app a few times for unrelated issues, and so clearly a fresh install does not fix this bug.
Please can someone from Monzo take a look at this as I think 26.5 hours before the feed shows the transactions against the correct day is kinda annoying and I would like to not have to always force quit the app.
What time and day does it say on the actual transaction itself? Very strange, not an issue I’ve encountered. I think in app chat might be the best option
If you drill into the transaction they always show the correct time, and I think, the correct day as well (I’ll check after midnight tonight) it’s just the feed that messes it up.
I could message in app, but felt like it would be easier to demonstrate here, and I don’t necessarily want to waste a c-op’s time when Monzo devs do seem to (usually) check bugs reported on the forum.
Hard to know what they’ve seen and what they haven’t but this seems to affect very few people (ie just you really). Personally I’d go down the COps route and possibly link to that detailed post after explaining. At least then you’re sure it’ll be passed on
You don’t have any region settings on? Can’t see how that would cause it but you never know
there’s at least one other! I didn’t start this topic
In all seriousness though surely it must be affecting more people? With an iPhone X, and always on latest iOS/Monzo version - I know there are infinitely more variables, but there’s gotta be more people
I know, you would expect so! Not that I want others to experience this issue, but I kinda hope it is more widespread than 2 people otherwise it might be difficult to get a resolution . Will see what happens on the in app chat anyway
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Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
16
I started a thread on this some time ago. CBA to search for it, but basically if you don’t let the app close, the transaction feed doesn’t get the date change at midnight. I never did the 26 hour experiment, though (too impatient).
It didn’t bother me for a while, but then it started to annoy me when I realised that I was having to force quit the app every day - as much as I love Monzo, I don’t need to force quit any other app every day for it to display updated info correctly
Do you force quit the app once a day then? Or do you find it rectifies itself much quicker than my recent test haha? I’m gonna see what happens after midnight tonight/throughout tomorrow (minus the screenshots ), and see if it’s as long before it updates again.
Up until testing it over the last few days, the longest I’d left it before force quitting was when I made my first transaction of any given day, so this is actually the first time I’ve let it play out without force quitting at all.
Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
20
I think iOS will close apps which are running in the background if it needs the memory for something else. If that happens (or I force quit the app) just before midnight, then it’ll work as expected after midnight. I only seem to see the issue if the app is running (either active, or in the background) at midnight.
Good to know!
so definitely not UTC.
as I think 26.5 hours before the feed shows the transactions against the correct day is kinda annoying and I would like to not have to always force quit the app.
there’s at least one other! I didn’t start this topic 
. Will see what happens on the in app chat anyway 
