tl;dr - Monzo are working hard, but with less transparency, confidence (here at least) is dropping??
I’ve posted before wondering why there isn’t a Product Roadmap or some way to see what Monzo is working on (a bulleted list would be fine, honest!). I understand that resources/ownership make this particular ask a tough one, which in a way is good, Monzo are working hard on other stuff.
But it seems that, as they plunge into that other stuff, the transparency is less, updates are less frequent, and so it ‘feels’ (perception is always personal) that there isn’t much going on.
Whilst I know there are different teams working on different things, surely they all report their progress to someone somewhere?
My fear is that, whilst other banks catch up (and they are) Monzo is doubling down on working hard on things (great!) but losing that transparency. If anything, now is the time to be MORE transparent, surely?
“Hey, we are working on this, but we didn’t like it so scrapped a months worth of work but are starting over.”
Personally, whilst the more fervent of us in this community will always want MORE information, the complete absence of any information is worse.
Perhaps this is why there is a long, complicated, thought provoking thread about Monzo and how it’s currently doing?
Share the set backs, the failures with us too. Whilst we all have our own wishlist and personal frustrations that feature X isn’t going to be built, or started, or available, within a timescale we want, helping us understand why would probably dial down a lot of rhetoric and change the view of where Monzo is in the grand scheme of banking/fintech.
Just my thoughts, and I’ve certainly been very wrong before (as many of you have pointed out!)