Introducing: Dear Monzo šŸ“

UK Monzo Chat News & Updates
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Weā€™re excited to welcome Laura Whateley as our new, in-house agony aunt!

Ask her all your tricky questions by emailing dearmonzo@monzo.com :love_letter:

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Really? Whyā€¦

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Content is kingā€¦I guess

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Then why all the blogs explaining everything? Seriously, this is just :woman_facepalming:

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Iā€™m not sure one article per month is necessarily going to educate the masses too much.

Feels a little ā€œglossy magā€ rather than ā€œbank of the futureā€.

But happy to be proved wrongā€¦

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I insist any article is presented in a Dear Deirdreā€™s Photo Casebook style.

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9

Oh, I agree that it will educate on that one specific thing.

But I would have thought it would be even better to collect all the ā€œissuesā€ people are having and build up a massive Q and A over time.

If 50 people send their money issues in each month, 49 will end up being disappointed.

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10

You have to think that Blog / Articles like this are great for SEO and awareness for Monzo. Itā€™s all part of a Search Engine growth strategy. If you donā€™t want to read it, donā€™t read it.

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12

Interesting direction! I look forward to reading the first questions.

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Looking forward to reading these. Bit of a wacky idea but letā€™s see where it goes :upside_down_face:

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I am tremendously excited about this! :heart:

Agony Aunt columns tend to be my favourite. Iā€™ve read/listened to Dear Sugar for years so am excited to see where this goes.

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:roll_eyes:

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Monzo should just stick to what itā€™s good atā€¦ Building a bank.

So far the editorial articles are so basic and common sense that anyone who is able to do the most basic of Google searchs are able to find such information.

ā€¦ and if these articles are to be published at least make sure theyā€™re factually correct before publishing!

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Ever stopped to think maybe Monzo would like to be the result of said google search?

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18

I think Iā€™d just Google all the examples given in the article and get an instant response.

Seems like a technological step backwards and not very innovativeā€¦ Email??? How quick should you expect a reply and what is the advantage to this vs Google?

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Second questionā€¦

How detailed are the responses going to be?

EG: If I ask ā€œhow I can earn more money?ā€ are you going to delve into my current situation and offer tailored advice. Which will involve a lot of back and forth and Iā€™ll likely be repeating myself if I use the service regularly. Or is it going to be a generic response such as: ā€˜Ask for a pay riseā€™, ā€˜sell unwanted items on ebayā€™ etc etc.

Not having a go at the idea. First I want to get a better understanding before I judge :slight_smile:

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To be fair, I have recently bought Lauraā€™s book that is listed in the article. Havenā€™t read it yet but itā€™s next on the list.

Truth be told, yea some of it may be down to common sense, but I donā€™t think sense is that common. Without naming names I have seen some exceptionally bad decisions been made with money that have been regrettable. I include myself in that.

Some people need to have the basic clear cut guide.

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21

Unfortunately, common sense usually comes with age and making the mistakes. Hence the push to get financial literacy into the school curriculum.

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I think this is a fantastic idea, canā€™t wait to see where it goes :hot_coral_heart:

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Theyā€™re not actually going to be responses, simply targeting questions that are.commonly googled