It happens, but in some cases we wait until the card is activated physically before allowing full access.
Showing a generic error message was not the out-of-box user experience I would have expected Cannot create account "Something's gone wrong..." .
I was hoping to just get a “pending” while things were pending. To be honest I was also surprised that it took more than 4 hours to be “approved” on the Support forums as a new user too, that indicates to me at least that someone had other fires to fight (London city clearly did on Tuesday, but that’s another matter I hope.)
But I’m 100% happy that all things linked up once I got past that “broken” approval pending screen.
My message was due to the card, not the issue opening the app.
Seems there’s a few having the same issue, likely to be resolved in good time.
This isn’t a support forum, it’s a community. Whilst lots of us do know some things and will try and help, staff interaction is few and far between. Carlo ^^ is probably the most active, but he isn’t “working” on here.
If you need help, go to the help section in the app and search for “Contact”
Just to be clear, these aren’t support forums. Monzo always ask you to get in touch through the app primarily. We’re mostly customers just like you.
Edit: Beaten to it by seconds!
LOL. Cool. I’m not one for reading the fine print too much. I spent enough time reading the banking required terms and conditions. My Monzo account is just for a bit of small spending, and learn about using digital banking the way it should be done. And so far it is good fun.
Sorry for the super late response haha. I forgot to come back, busy with other things!
Yes Server/Network Infrastructure. Was an on premise job and was a bit stagnant and behind the times. Wanted something thats keeping up with the times.
I just got a DevOps job and I start soon!
Hey everyone! Recently joined this community. Been using Monzo for years and it is by far my favourite bank (new&old - I have a few other accounts and Monzo has just been amazing all around)
I’m a Software Engineer and Musician. I’m looking forward to bringing more of my ideas to the table! (Already suggested a few on twitter, and realised here is the better place for bigger+longer ideas )
Just waiting on my first post to get approved - Idea for a Communal Pot that anyone can easily join and take max £X out a day (e.g £20). Basically UBI (Universal Basic Income) until we get UBI. Anyone wouldbe able to pay in, and anyone take out (including easily setting up a Monzo account - e.g. for those without a job or fixed address. I’ve heard back on Twitter that there is something along those lines already). Okay going way off topic here, I’ll wait for the Ideas thread
Motivation is to fix homelessness and poverty and food banks and cost of living and yeah, quite high up on my priority list of ideas that one
Hi, My name is Maria and I am going on a holiday next week to Bahrain. Does any one know how much do you get charged when using the moonzo there?
You won’t be charged anything by monzo. ATM providers and merchants may charge, but monzo doesn’t charge fees using abroad.