hi all, i am sure this might not be a new topic but i am a new user and actually used the international payment option today for the first time.
i didn’t get a confirmation as if the payment was actually processed and then the money are still in my account as well.
could the transaction still be pending? where can i see that… should i just try again to send the money… i am confused.
any ideas would be greatly appreciated.
thank you all!
Hi,
I’ve moved your query to the help section
I’m not sure the answer, but use in app chat to ask support.
Before you try and send the money again, send us a message in the Chat or give us a ring and we’ll be able to take a closer look.
We can give you the TrasnferWise payment reference ID and you can use this to get a timeframe for when your payment will arrive (it is has been sent successfully)
thank you Leokop! i will definitely keep that in mind next time.
it worked out in the end so all sorted 
thank you Kolok. in the end it worked out. it just took a bit longer than the normal in store payments that appears instantly in the app.
I think i got the confirmation 1 hour later or so and the person that i sent the money to received them alright.
so all good
Glad to hear it all worked out without too much fuss!