Even better then!
Ill hang fire for now. I would have appreciated an automated responder providing an sla on info requests. P1, P2 priority expected ETR. Just a thought. Its the lack of any response thst winds people up
1 day yes, 3 days no.
You’ll be pleased to know an estimated wait time is coming to the new Monzo chat experience soon
Along with other improvements…
That is good to know. Small acorns…
If you’re interested there’s more info about the response times in this thread > Slow support responses
Cheers, this is my first time here so i was struggling to locate the thread/Topic. Ill take a gander. Thank you all for your help
An email mod should be a non urgent request. I do however believe that a bank trying to promote online access should provide ticket / chat priority options for different queries. I was in no rush on Monday but was peed off by Wednesday. I have now come to appreciate that this is still a work in progress. I have been more than happy with the responses by all/Monzo tonight
I am also having issue with online chat. A couple of months ago I always received a response within the hour, whether urgent or not. Now coming up on two days and no response for my latest issue. Doesn’t fill me with confidence.