That’s not the only way.
What issue are you having that you need help with? Perhaps we can help on here 
There are links dotted about. If anyone is still looking go to the help topic for ‘getting a bank statement’ - and there is a link there to ‘chat with us’
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Yep, this was the only way I got in. FAQs didn’t help at all, phoned them to hear at the end they can’t help and to contact them through the app, but my button still wasn’t there.
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Thank you! It’s a pain that they’ve made it so difficult though
Yes, and considering this is the ONLY way to get in touch with someone from customer service, it needs to be better located. If you call them, they basically state that calls are only for people in dire need of help!
It shouldn’t be this hard to get help.
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I don’t find it that hard it’s quite logical to me at least that if I want to speak to someone I start typing contact us, much the same as I’d want to do if trying to contact s company I’d look for the contact us section
Agreed, and much better put than my ramblings.
Hi, I’m having issues setting up my new card on Google Pay. This happened last time. I used help and it was fixed.
I can’t find the chat anymore. It’s not showing.
How can I get this fixed? I need help but you have removed my only contact with you.
This is the second time I’ve tried to get help but for some reason my post was closed.
The image is me scrolling to the very bottom of the help tab. No chat or any way to get help apart from this community which isn’t exactly the best way to get help for bank issues.
To contact support search in the help section for ‘contact support’
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God they have really hidden it and not the support is only 7am-8pm ? Is there a support for urgent issues that’s out of hours
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I’m not seeing the ‘Chat with us’ link even after logging out and back in again!
Yes I’m Plus and also on Test Flight
Are you iOS or Android?
I was logged out of the app recently, as well, for no apparent reason. But, for me, the in app chat has NOT mysteriously appeared!
Where can I get a pitchfork!!
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And now even if you use the chat, the first reply is automated and you have to tap “Something else”. I think this is a bit much. Monzo isn’t Google, it doesn’t have to be “if your problem isn’t in a support article then it doesn’t exist.”
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My chat button is still there in help. Mine is android
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It’s 2021 and the chat button is still not showing in the app! It’s bizarre!! I joined Monzo expecting them to be a different type of bank!! SO frustrating 
Search “contact” and it’s there.
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Also be sure to search the help articles first to save you some time 