In-App Chat Tool Issue


(Bex Hamill) #1

Chat seems to be broken at the moment- is this something you’re aware of? A couple of friends have the same issue.


Mondo Chat - How does it work?
(Danny) #2

What is happening?

I can see my old chats and it shows the last active times.


(Alex Sherwood) #3

Are you & your friend’s Android users by any chance?

I’ve seen a couple of reports that there’s issues with the tool in the Android app (it’s working fine for me on iOS too, at the moment) & the team have been looking into that -

From 5th June.

Could you please post a screenshot of what you’re seeing when you try to use the chat?


(Bex Hamill) #4

Yes on Android- screenshot attached (I hope!). Thanks for your help!
Bex


(Alex Sherwood) #5

Thanks, I’ve asked the team whether they have any updates on this.


(Naji Esiri) #6

Should be back up and running with this now! Apologies for the inconvenience :slightly_smiling_face:


(Bex Hamill) #7

It’s still not working unfortunately :frowning:


(Adam Hockley) #8

Its works on ios 11


(Alex Sherwood) #9

Here’s a quick update on this from @ivan


(Bex Hamill) #10

Thanks for your help! :+1: