Improve ATM layout


(Adam) #1

When withdrawing money from an ATM I find that it always tells me my bank may charge, and it never displays small amounts on cash selection screen, e.g. when I want to draw our £5 or £10, I often have to navigate through several screens and type in the amount I want. The available amounts often Start at £50+.
This seems different depending on the bank provider, so there must be something Monzo can influence to make this less painful?


(Marcel Ruhf) #2

It’s likely that the banks you refer to ARE LINK members, whereas Monzo is not. @MIROW has more knowledge than me in this subject, so might be able to explain this in some more detail.


(Gareth) #3

For the first bit:

Not sure how much control they have for amount selection though (not to mention whether the ATM offers £5 notes)


(Andre Borie) #4

Monzo sadly can’t do anything against the shitty UI of ATM providers, besides maybe launching their own ATM network with software that doesn’t suck.


#5

The provision of lower denomination notes is up to the bank and most banks normally stick to £10 and £20 notes, though some ATM such as RBS in poorer areas like Colchester do stock £5 (often intermittently).

If you are a member of the public and you would like to nominate an existing LINK machine to dispense £5 banknotes you can get in touch with them at https://www.link.co.uk/consumers/suggest/suggest-existing-atm-to-dispense-5-notes/

LINK have a financial inclusion programme that works by subsidising the lowest income area of the country to ensure that all have at least one Free ATM. The subsidy is paid via a £0.10 interchange premium available to any low-income area that doesn’t have a Free ATM within one kilometre distance.


(Liam W) #6

I think I know what you mean in regards to the options offered.

When I use my Monzo card, the lowest amount initially offered (on the screen with all the options for cash amounts) is £50 and goes up to like £500.

This is (I think) a notemachine atm. I’ll have to try it with my nationwide card, but I’m pretty sure that for LINK cards the default amounts offered are lower (starting at £10 and going up to only £200).

Liam


#7

Don’t have the OP’s problem with the amount but on Cashzone ATM’s it won’t let me take money out without a receipt. I don’t want a receipt but I have no choice. Doesn’t do this with any other card