Hello
About 2 months and i am trying to signuo for monzo account always stuck in the stage “We need to confirm you are who you say you are” i tried both driver license and the premit ID and changed the device also same out put any help ehre
You either need to confirm who you are or get in touch with Monzo, neither of which can be done here.
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How to get in touch as there is no in-app chat available for pre-registration
When i got to chat button
Only some tolics with answers noway to talk with an agent
You can get to a chat screen to talk with Monzo support directly (note: it isn’t Live Chat - you may get passed around a little) - to get to it:
- From the
home screen, tap on ‘Help’ (bottom-right) - In the search bar at the top of the help screen, type ‘Contact support’
- Tap on the search result ‘Contacting support’
- Tap on ’ Tap here to get started’ to start a support chat with Monzo directly
I would refrain from calling, it’s a poor option for support. Follow the steps suggested by David above 
If your driving licence was issued in NI, it may not work at all because NI issued licences have an eight digit driver number whilst GB issued ones have sixteen characters. There is an API which the bank could use, but not all do. Only UK issued licences are accepted (and, quite commonly, only GB ones).
We have had issues with residence permits too. They will generally only accept one that gives you Indefinite Leave to Remain (ILR). Also, it is often rejected if it expires in less than two years. They paused renewing physical residence cards a while back and it’s likely that if you check the expiry date, it will be December 31st this year.
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And what are they going to say on the phone? How are they going to check an ID?
People all what you say regarding in-app chat not working they offer for customers not pre customers
I din’t how bank like monzo don’t offer in-app chat for pre customers
At least they should see this post and try to help
They leaving members to give a hand for each other as sometimes it should come from the back end
We’ve all been assuming that the OP is trying to use a UK driving license. Given that they have a residence permit, they may not have exchanged their licence yet and if they haven’t, that’s just not going to work.
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Good point. Also a good point is I assumed it was possible to get access to chat - but in this case, nada, because the app won’t even login. So I was wrong.
But… I’ve assumed it’s someone in the UK too. I could also be wrong here.
So many assumptions. Need some background facts on this one please @Karim.X
Where are you?
Do you qualify for a UK bank account?
Are there any reasons why a UK bank would deny your application?
I have priment id and driver license but always when try to validate there is no option verify as they not sure this my document according to recorded video
Where was your driving licence issued?
Also does your ID card say ILR on it? What is the expiry date?