If you haven't moved over, what's stopping you from making Monzo your main bank?


(Nathan) #572

Tomorrow?


(Jack - Customer of Monzo) #573

I heard it wasn’t going to make the deadline of the big list which is in a week or so.
But you’ve now sparked my curiosity!

I reckon he’s just referring to the fact the user will switch to Monzo when it arrives, the feature is obviously happening so it’s a deal :slight_smile:

I do hope it’s tomorrow now though :see_no_evil:


(Kelvin Papp) #574

Slightly off topic, but they’ve tightened up on this FYI. Requirement is for at least £1000 to remain (sourced from a non-FD account) to avoid charges in the absence of regular payments exceeding £2k.


(Peter G) #575

Oh dear. Bad the First Direct. :crying_cat_face:


(Kelvin Papp) #576

Tell me about it! Bitter first-hand experience here… I’m currently transitioning to Monzo but was keen to retain my FD account for cheques / cash deposits. Leaving £1,000 in savings seems to be the only way of doing this whilst avoiding fees.


#577

Oh, First Direct, the king of telephone banking.

The are just HSBC dressed in the 90s clothing :joy::joy::joy:


(Kelvin Papp) #578

I can’t fault their customer service for a second in their defence. They have been a brilliant bank for us over the last 5 years or so (and for me independently for a number of years prior to that). They just don’t offer much of the functionality that I find myself wanting / needing here in 2018 :pensive:

A shame really, for such a pioneering bank when they launched its disappointing they haven’t maintained their dynamism as they’ve grown. Again though; from a customer service perspective they are outstanding…


(Matthew Jones) #579

If interest comes tomorrow I’ll be switching via CASS straight away


#580

Customer service alone will not win you customers but a great product without good customer service guarantees failure.

I wonder if at some point FD had separated from HSBC, then more creative thinking would’ve been allowed and some progressive changes could’ve been implemented.


(Andre Borie) #581

Unless legacy rust comes in the way that is. As far as I know First Direct is still legacy, they just have competent people on the phone.


#582

Interesting thread:


#583

Interesting conversation, thanks for linking it! :grin:

It seems that a lot of people are using Monzo as an account for discretionary spending :cry: and full Monzo thing might not be what everyone wants!

I guess turning card top ups off would help them to do decent thing and go full Monzo :joy:

It is quite refreshing to get away from fintech forums and see what an average person thinks about challenger banks.:stuck_out_tongue: