I was charged twice for a transaction


(Minhaz) #1

Hi all,

This morning I used my Monzo card at a ticket machine at a train station and it rejected my transaction. So I went to a ticket desk and purchased it there and this was fine. However on the app it says I have been charged twice for the ticket - anyone know how I can fix this?

Thanks,

Minhaz


(Josh Bray) #2

Contact the in app support or email them at help@monzo.com

There isn’t much wd can do here.


(Colin Nicholson) #3

I had a failed transaction at a train ticket machine once - I think it pre-authorised the transaction and then decided that its printer was broken and told me I hadn’t been charged.

The transaction was refunded automatically after about 8 days.