There is a limit of £10k for payments out of Monzo. I requested a higher limit on Sunday and went through the usual process (passport selfie etc). It took Monzo almost 48 hours to enable to move.
They said it was because I needed to ensure the money was in the account before they increased the limit (not sure why) - and that they can only increase limits during the working day (the money was in the account and I informed them yesterday during the working day).
It’s the second time I’ve had to send multiple messages and wait more than a day to be able to transfer my money.
This is fundamentally a customer service issue. I was passed around between four different COPS and no one took ownership.