I’m really disappointed that my ‘full monzo’ experience is proving so difficult. I’ve had the sale of a property wired to my monzo and had been assured I could then move the funds via bank transfer wherever I needed (to a savings account and to write down some mortgage). It is over 24 hours since my initial request and while the limit was temporarily raised to allow 1 transaction, the fact that I’d already made a smaller transaction was ignored, so I couldn’t make the full payment. I was told to contact again for the second transaction, which I did today at 8:30am. It’s now 10:10pm and I am being ignored on the chat.
Each time I want to do this, it takes several chat messages, a photo of me and my passport and several hours. If the standard limit were just raised from 10k to 25k, this would help enormously. This is what my limit on my old HSBC account is and it’s really frustrating that I can’t get the same level of service from Monzo.
I’m not sure I’d risk sending a large sum to monzo in the future, and if I can’t do that, I might as well just go back to using monzo as a secondary account.