The place for startup, disruptors
Strong candidate for worst timing awards 2023
5 Likes
I had a random transaction declined with my HSBC visa debit card, but then when I tried again it approved, wonder if it was part of some outage?
I did wonder if they meant to put VISA, even though it mentions Mastercard twice. Because otherwise it’s a small percentage of customers I would imagine who use their Credit card day to day.
Even then it’s only the rewards and other premium credit cards that are Mastercard, the standard ones are Visa, so definitely a small proportion of the customer base.
1 Like
It seems this may be an issue with Mastercard as other banks have given similar messages.
3 Likes
Starling have a warning in their app about card declines.
2 Likes
Yes it turns out it was a Mastercard thing. HSBC were quite explicit about it not being their fault. 
You mean Starling doesn’t just copy Monzo at everything?! 
Eh? I didn’t see no monzo notification
So you did see one then! 
1 Like
No = any. But no I did not only Starling as noted above.
2 Likes
Looks like this is going on @ the customer studio. https://customerstudio.hsbc.com if you interested in commenting.
2 Likes
I’ve put my submission in!
Since leaving Monzo and going full HSBC (with Algbra as a backup) I’ve actually found the app to be really decent. Clearly it doesn’t have the same look and feel but it’s got mostly everything that I need.
Custom pay periods for budgeting and all accounts reflected, it would be great.
1 Like
Loyalty Cash ISA premium rate up to 3% - Standard now 2.5%
Bonus saver 4% - 1.35% if you withdraw
I hadn’t realised till I went to check and noted it had gone up
For some reason my HSBC’s ‘Plan’ section says: “We’ve puased your spending insights due to a technical error”. Also, it would be good to see pending transactions for credit card transactions. I would find that really helpful.
Other than that it seems to me that HSBC can be like a single source of banking if one wants, e.g. earn interest, decent investment products with low fees, global money account, free travel insurance (premier), etc.
I find everything out of thumb reach.
Tap payments and then options to choose go to the top. Not very practical, but design wise for colour etc it’s good.
Ah yes - I was in that boat for quite some time, then it suddenly started working. It’s just a case of waiting for them to sort it out for you unfortunately. When it does work it’s actually quite good, a little basic (no custom periods, transactions will have to clear before they show, no exclusions) but does the job.
Well it has been for me for a while no, no real complaints. The Global Money was a little rocky abroad, I had to use a backup once or twice (never had this with Monzo) but it worked just fine with Apple Pay and mostly fine in person
Announced by HSBC on 2 June, effective from 8 June 2023.
Annoyed a lot of people who had withdrawn their funds on the 1st to place elsewhere! 
1 Like
hello besties
applied for a HSBC account today, they have not emailed me. not even a “thanks for applying”
is this normal or did I put the wrong email down lmao
1 Like
It’s normal, you should hear something after a few days.
2 Likes