Plane?
I ?
Autocorrect madness?
1 Like
Eesh, it’s been a long day. Started in Corfu now back in t’North West.
Also I used the credit card for a couple of small purchases mainly because I couldn’t be bothered topping up the euro card and I was surprised to see notifications. I’m convinced this is a new thing, only had them for the debit card previously.
1 Like
They’ve been there for credit cards for a while.
3 Likes
Have they tidied up the notifications now or is it solely coincidence the length of merchant makes it look tidy? 
2 Likes
Coincidence. At least these ones are all capitals.
1 Like
I just sent £1 from monzo to hsbc and it seems to have removed all the weird spacing it had previously which is good.
1 Like
A small tangent, not meaning to derail the topic here, but…
When in Greece, it’s highly recommended to steer clear of Starbucks and BK, and try local coffee and food. It’s significantly cheaper, and arguably better quality and taste 
Source: I’m from there.
Declaration of bias: I’m from there.
Now, to re-rail the conversation…
What exactly happened? Would the HSBC card be rejected by the POS machine? Both contactless and chip&pin?
Did Apple pay and/or the different card work straight away? (and would that indicate there is a problem with the manufacture quality of the HSBC card?)
2 Likes
When I opened my Premier account in Feb I only had the credit card notifications for the first 7 days!
1 Like
I had to call HSBC InvestDirect yesterday and they were superb. Answered very quickly and were very polite without being over the top and sorted things out in less than 5 minutes.
The InvestDirect interface might be questionable but the support is excellent 
2 Likes
I completely agree! We were at the airport waiting to fly home so my options were limited. Locals got our custom for the rest of the week. And the coffee was so much better locally.
In the supermarket the terminal rejected it contactless, and “crashed” when attempting chip and pin. Correctly or not the attendant told us that VISA didn’t work in Greece and we would have problems.
In the restaurant it just wouldn’t go through both contactless and chip and pin. I confirmed with HSBC afterwards they didn’t even have sight of the transaction at all so it must have been getting blocked somewhere.
When I tried it in the same restaurant two days later it worked just fine on Apple Pay 
2 Likes
Anything is better than Starbucks and BK. And Greggs sorry not sorry.
2 Likes
Unless it’s a very recent thing, that’s beyond ridiculous. I don’t really like HSBC’s bare app UI, but now I’m intrigued to stick some Euros in my Global Money account and try it in a few places this summer!
1 Like
Costa and McDonald’s
1 Like
I’m in full agreement re Starbucks.
I do prefer the chicken burger (and fries) from BK to those from KFC (I could be weird, though).
Just found out that even if you set your statement preferences to paperless, you’ll still get sent a paper statement if you don’t log on to online banking for 90 days. That’s the full website version, the app doesn’t count apparently. So a bit strange as I have no need to do that as I just use the app.
1 Like
That explains why I’m still getting them! Thank you…
It’s dumb. I too have it turned off but still get them for the premier credit. Urgh
2 Likes
Yeah it seems strange. Exact wording:
Monthly Statement Issued in Paper format due to customer inactivity on personal internet banking.
If you do not log on to your Online Banking for 90 days we will issue an email reminder or letter if that fails to send.
I would have thought the app counts as “internet banking” but 
1 Like
Look what finally started working. It’s light years behind trends but a good start.
For me if you could set custom pay periods and exclude things (such as transfers from one account to another) it would be great and even replace Lumio.
Does make you realise just how good trends is when this is the competition. Only NatWest comes close from what I’ve experienced
3 Likes
Wasn’t sure exactly where this was best placed, but Silicon Valley Bank UK is back as “HSBC Innovation Banking”
The place for startup, disruptors, tech innovators to be apparently…
Hopefully some of that innovation will make it’s way full circle and back into the app.
2 Likes
