Expect post or email within the next two weeks, it’s the HSBC way. It’ll probably be sooner.
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So I’ve been playing with the plan tab, it’s pretty good but one thing to be mindful of is some transactions just don’t show at all. Which is odd because lumio picks them up on open banking correctly.
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I had this for a while and then it started working again. If you close and force close the app does it work then?
It’s not too bad but reasonably inaccurate because it doesn’t categorise all transactions.
It said this for the best part of 3 months for me, then suddenly started working one day.
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No it just doesn’t work. When I asked HSBC chat they said that it is a known issue and that they are working on fixing it.
Alas, it probably still won’t beat Monzo’s.
They’ll get around to it. It’ll just start working one day.
Clearly it’s not the same as Monzo but it’s not too bad. If it picked up every transaction it would do me fine. Budgets are decent, it picks out trends over past months etc.
NatWest has the closest non Monzo stance from what I’ve seen.
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Unfortunately you can’t classify a transaction as a transfer, so this month my top spending was with Chip 
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I’ve fed that back as it’s really annoying. Interestingly if you transfer from savings into the current account it doesn’t count so there must be an option to do that.
I have this problem too, so I set anything that was savings etc as “financial services” and sum that off the total spend.
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HSBC have started (for me at least!) to put in dismissible notifications to let you know of new offers available.
Nicely done and not too intrusive.
Only slight bear is when you click on “view the offers” it only actually takes you to the one it’s talking about.
Would prefer it to be singular or at least show me all of the offers. Maybe that’s next.
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I have some sort of notice here every time I open the app, which is annoying when they’re above the accounts list and come in a second or two after the page loads and pushes the accounts down, so if I’m quick and tap an account before it’s loaded it then opens the wrong one.
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These notices have been here for a while, bit mine have tended to just be warnings and advice, I’ve not received any offers that I am aware of.
Today’s was asking me if I knew that I could send up to £25,000 with mobile and online banking.
Nice. Now to find £25k to test it 
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Yes me too. But as with you not offers until now. I don’t mind them as they are easily dismissed
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I opened a HSBC advance account to get the switch incentive. What does everyone that bank with HSBC think of their app? Good features?? Notifications on time etc small things that like… for context I currently use my monzo as my main account but considering moving amounts of money so they aren’t all on one bank
@JIMMWX is best equipped for this one.
Personally it’s not for me, quite basic, but that’s solely my preference of what I like.
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It’s more traditional I guess design-wise, but does the job well. Notifications are instant for my credit card.
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I’ve been using HSBC as my salary account for years now. The experience in the app has gotten a lot better in the last year, from push notifications, to seeing your investments without having to go to the website etc…
I think it’s decent, but it still lacks a bunch of other things that you might be used to from Monzo like (offline mode/ dark mode/ good search experience etc)
Notifications aren’t as instant as Monzo, but they do tend to after several seconds etc.
I think it’s smart to not keep all of your money in one place, after reading the forums about sudden blocks for the account locking people away for a few days, I think it makes sense to have some money spread out in a few account for safety.
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It’s not too bad, clearly not the same level of fintech as Monzo etc but it’s not far off.
Things that are good:
- Stable for the most part
- Simultaneous use on phone and iPad
- Proper Web banking!
- Balance after bills. Better than trends for the most part.
- Budgeting is decent but see below point.
- Easy to see how much money you’ve got and where it is.
- Good range of features inc Notifications which are pretty reliable and instant
- Easy to do all your banking, including investments, credit cards etc from one app.
- EDIT: Customer service (thanks @mikez for the reminder) This has been exemplary.
Things that could be better
- Very limited transaction info. I don’t mind it but would be nice to see maps, time and date etc
- No notifications on the global money account
- Budgeting. It’s great but you can’t exclude items and you have to wait for them to clear first
It’s clearly on the up and evident HSBC have prioritised it over FD. I have no complaints.
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Agree with all that @JIMMWX has said. Also, good in-app customer service when you need it.
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This would be great to have but I just can’t blend with the hsbc app. Layout and no dark mode 
Think there’s too much on the Home Screen.