HSBC account won't refresh

Help
1

I have linked my HSBC account to Monzo. For the last month it’s worked perfectly but now won’t refresh for the last 6 days. I relinked the account yesterday but still no joy.

Any ideas?

Thanks,

David

1 Like
2

My linked HSBC accounts are auto-refreshing as normal without issue.

Have you tried the usual uninstall :monzo: app, reboot device, download :monzo: app & login dance? :bananadance:

This has been known to clear unusual issues such as this.

1 Like
3

In a way yes.

I had this issue on my temporary phone, I got my replacement back from the shop and reinstalled Monzo. I had hoped that would clear the issue but it didn’t, so I then reconnected the account and still no progress.

I just have a spinning progress wheel and a message occasionally telling me they’re still fetching my transactions.

Thanks,

David

4

Contact monzo in app, search contact us in the help section, someone there can hopefully sort it for you.

5

There is an app issue processing some transactions it doesn’t recognise. Fix coming in future release