I’m Joe, and I’m a Production Engineer here at Monzo.
I’ve written a blog that takes you behind the scenes of one of our most loved features, Get Paid Early, and covers the kind of problems that we needed to solve at scale to support this seemingly simple feature.
I hope you find it interesting. If you do, there’s plenty more stories we can tell in future.
Happy to answer any questions anyone might have too!
Very interesting read, thanks for sharing! Welcome to the community!
A little interrogation for you though, because I am curious. Is there anything particularly special or different about the way you approach this vs other banks that warrants all the hooha, besides the friction of requesting it?
I ask, because this is something a lot of banks offer as standard in various degrees, only it’s not advertised, there’s no friction or need to request it, it’s just automatic and doesn’t seem to cause any issues.
Which brings me onto, aren’t the challenges you face entirely the result the approach you took? I’ve referred to it in another thread at some point on here as effectively giving users a big fat DOS button to press. Which does make me wonder, why go this route?
One possible solution would be to copy how Apple ships new software these days. It’s a similar sort of process, but there’s a delay between clicking request updating and actually proceeding to download update. A bit like a virtual queue system. Is this something you’ve considered?
im sure if you dont collect after 4 monzo send you a ping to say you have cash waiting ( or used to do) i make frequent use of the get paid early as some one else said it lets me get all the money aside for bills ect sorted without stressing which im sure counts as good money managment rather than ‘bad’
This is the same as me - I use the feature because I like to set everything aside the moment I can.
The impact of GPE across the platform also supports that this is the most common usage - e.g. customers don’t get their money then close the app, they immediately start doing lots of things with it like sorting, settling bills, moving to pots, and even ATM withdrawals.