Helpful tips and things to remember when travelling abroad with Monzo All feedback welcome!
This is the first video where weāve had devices next to each other, to show the flow on iPhone and Android simultaneously. We tried this out based on community feedback that this would be a much more helpful visual guide.
Personally I think the screen looks a little bit cramped like this, and a bit confusing to the eye at times, what are your thoughts? Maybe itās worth us splitting the videos between devices in future?
I agree with you, my eyes keep wondering over to the android section even though Iām an iOS user. I think it would be nicer to split the videos, one for iOS and one for Android
Hmmm Iām torn really. I quite like the split of it here but I did have to admit it can get a bit confusing. Maybe do one move then do it on the other device. Each in turn to avoid confusion
I like the format but I agree that itās a little too cramped, maybe a bit more middle spacing and a little bit of a zoom out of both devices would help there.
In addition, it would reduce viewer cognitive load to have the same feed and account on both devices, timing them both to the same points. Also, this is a video format so you should show whatever youāre talking about. The ābig blue barā was a huge missed opportunity to show this and make a callback to the identity verification video with a YouTube card callout (the (i) you sometimes see in the top right corner of videos). In addition, showing an ATM decline on a simulated holiday would have been a nice touch.
The moving pointing emoji was a little bit too much motion and distracted the eye from one side to looking at both. Needs to be slightly more subtle. This is actually a critique I have of other Monzo video and streams in that shots are sometimes pulled far too tight in a stream where a camera is taken full and thereās too much rapid motion that doesnāt track anything in particular.
Iām sorry, @Naji but I have to say it . This is probably the most boring voice-over youāve done so far . Ok, you have low voice, you canāt exactly be chirping, but whole thingā¦ I nearly fall asleep in first 20 seconds.
This is a piece about Monzo and travelling, YAY, YES, HOLIDAYS, MONZO FTW. Excitement is expected, believable and goes in pair with Monzo branding. Please, please, try to get someone else to record voice for you and see how it goes?
The background music didnāt help, but I guess Monzo decided to stuck with this one.
Missed chance on explaining DCC and that users should insist on paying in local currency.
Great tip, definitely something Iāll need to start adding as the series progresses and we reference previous videos. Iām going to look to see if I can add this today.
Iām reluctant to do this only because it would potentially extend a 3 minute video to a 5 minute video although it would be really nice to keep both iOS and Android screens in one video somehow. The separation between operating systems in our content the better
@Avishai Interesting! Thereās still a way to go, but I actually thought this was the best of the three in terms of tone.
These videos are for new users and those who are looking for information and guidance, so beyond enthusing people and grabbing their attention, I want to be sure that the narration is clear and easy to understand. Iām working on striking up a balance between the two and will do my best to build on this feedback for next time. Maybe I can convince someone with a more exciting cadence to take the helm!
All feedback welcome!
. This is probably the most boring voice-over youāve done so far 
. Ok, you have low voice, you canāt exactly be chirping, but whole thingā¦ I nearly fall asleep in first 20 seconds.
