How to freeze card without using the app


(harrison) #1

I would like to freeze my monzo card as I lost that and my phone last night, but i am unable to freeze it using the phone app as I have lost my phone

is there any way to freeze the card online?

thanks!


(Johnny Ellwood) #2

Only way would be to email help@monzo.com from the same email address your account is registered against.


#3

You could also get the Monzo app on another phone, log in and then freeze your card. If you have a friend who uses Monzo, they can log out of their account, let you log in and freeze, and then get them logged back in.


(harrison) #4

Thanks I will do that!


(Jack) #5

You can also call their emergency number listed on their website


(Kevyn) #6