How long do Direct Debit's take to appear in app?

[ChrisBeldam]

Couldn’t find any answer to this. @alexs or any admins who find a topic please feel free to move this.

Just wondering how long it takes for direct debits to appear in the app and what tab do they appear under?

[Jedihomer (Jedihomer Townend)]

Don’t know how long they take to appear, but currently on the Android app they appear on the ‘Spending’ tab, just above the tab itself is a ‘Recurring payments’ which will tell you how many DDs and SOs you have. Click this and it pops up a list of them.

[ChrisBeldam]

Ah I dont yet seem to have that screen (iOS) possibly as the DD was only setup today.

@billinghamj Has told me it takes 3 days to show in the app so will wait and see if it does!

[SC95]

Check this;

Direct Debit manual switching

Some direct debits appear within a few days, whereas others only appear when the first payment is taken. I don’t have an answer to why this is…

[JPiz]

It took me ages to realise they’d be in Spending rather than Payments. Payments seems a much more sensible place to keep them.

[alexs (Alex Sherwood)]

I’ve left it too late to merge this topic (so I’ll just close it instead) but here’s Liam’s answer for you -

@liamn

Direct debits are created on the originators (the merchant) end - to set this up, you provide your account details (normally account number and sort code) - and they will send through a Direct Debit Instruction, which then gives the merchant the ability to debit your account - without this instruction, any debits will be declined. Once we’ve received a DDI (usually 3 working days after you provided your details to the originator) we’ll show this in the Recurring Payments section of the Spending Tab - the first payment doesn’t need to go through - although we don’t get any information about the amount until the first payment arrives

[alexs (Alex Sherwood)]

I wouldn’t worry too much about the design of the app at the moment, it will change when version 2.0 is rolled out