How do I get my PIN?


(Jack Scotti) #1

There was no pin in the letter I received with the card.

I’ve already went through the forum and seen that I can contact the staff via the in-app chat to request the pin. I think this solution works only for the iOS app because there’s no chat on Android.

Can someone help me?


#2

You should get the pin in an SMS notification on the phone number you provided.
But you can also contact support to check for you. On Android click on the menu and you will find Help & Feedback on the bottom, just click it and start the chat.
Hope this helps.


(Leon) #3

When you top up with your £100.00 and it’s applied to your account. Monzo will then send a text to your registered mobile number with the PIN. As to be honest you won’t need one before then.


(Hussein El-Hindi) #4

Awesome! Thank you for clarifying this.
I had not seen the confirmation text as it was classed as spam by “Truemessenger” app.
Whilst searching for an answer, I was pleased to read this thread and managed to find it eventually.


(Leon) #5

No problem akhi I am pleased I could help. :slight_smile:


(Spyridon Argyros) #6

hey… i am. new to. monzo and i. just received my card… i am supposed to have a pin to withdraw money from atm right? how do i get then pin?


(Marcus Nailor) #7

Hi, welcome to Monzo! :slight_smile:

I believe you should receive a text with your PIN, sent to the mobile number you signed up to Monzo with.

If it’s not there, I’d shoot a message off to support, using the in-app chat, and see what they can do to help :slight_smile:


(Jevon) #8

I never recieved a text but it the app showed me my pin for a total of… 1 second. I’m hoping I remembered it right or I have a fair amount of money stranded…

App has no way of showing the pin that I can tell


(Andre Borie) #9

iOS or Android? I know on iOS in the Account tab you have a button to view the PIN.


#10

Same on android :slight_smile:


(Jevon) #11

I have done the PIN recovery, just an early glitch I’m sure!