Help understand Flex and Trends

Hey @Gifhn

The challenge with account aggregation for credit products is that people have different models in their head of how it should. Some want to attribute spend at the point of purchase, and others want to attribute it at the point of repayment.

We’ve designed Trends to give you a complete overview of your spending at purchase - so if you Flex £100 on Entertainment this month it will show up as £100 on Entertainment this month.

I appreciate that doesn’t match what you were expecting to see from Flex in Trends. For what it’s worth, Flex works the same way as connected credit cards do for Plus and Premium members in trends.

Please do share the feedback in the thread as I’m sure there are others with the same questions :pray: