I usually ask on forums/ Slack if I have a query. I can’t remember it offhand, but I think it may have been to do with the overdraft when I checked FAQ (which I ended up getting an answer on Slack anyway). I don’t like asking on help unless it’s a very specific situation or problem with a transaction, since I’d rather staff help someone else who needs it more than I do.
I last spoke to COps to try to bargain my way into getting a nicer monzo.me username didn’t succeed, but she was very nice about it. I don’t really see any difference between marking it as not urgent vs urgent since the response times are roughly the same before this feature was introduced and after. Most of the time I get a response within 30mins.
I don’t know if it’s been mentioned before but I really like how the help section categories have huge emojis on which really helps draw my focus to each category. I zone out when scrolling through a wall of text, and I generally don’t use the search bar.