Happy with Monzo

I’m happy in Monzo :wink:

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Same

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Me too.

There is a lot of negativity at times in the forum but on the whole I think most people are happy with Monzo.

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I love Monzo - it lets me get super obsessive about my finances :rofl:

But seriously, we’ve saved so much money simply by being more aware of how much we have left until payday xx

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I want to be in Monzo too :smirk: :laughing:

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So far so good for me. A Monzo user for one month now and the experience has so far been very positive.

Things I love:
Round ups - got over £40 in my “coin jar” already
IFTTT Save The Date - already got £25 save up from this.
Instant notifications - the fact that my balance reduces as I spend it rather than waiting days for transactions to show

Things I wish for
Split categories
Custom catergories (at least one of two would be great)

Concerns
I’ve not yet gone “full” Monzo. A couple of things holding me back. At present my salary still gets paid in to my HSBC account and my mortgage, bills, standing orders etc are paid from that. I can then transfer “what’s left” to Monzo and then use that for my day to day spends. This has worked really well in that it ringfences my HSBC money to pay the bills and leaves my spending money seperate for day to day shopping, fuel etc.

I’d need to get a grip on bill pots etc in order to have the same effect if I went full Monzo.

My other concerns are proabably unfounded but nevertheless are preventing me taking the plunge - namely

  1. customer support - seems patchy at best. Mostly I don’t need to contact Customer Services at my current bank BUT when something has gone wrong, HSBC have alway been really helpful and efficient at sorting it out. I worry that if I was left high and dry that waiting 12 hours to “chat” to someone online could cause a great deal of frustration
  2. Scare stories about frozen accounts. I’m sure this is just “dodgy” people who end up with frozen accounts but again, if it were to happen, I’d be screwed and it feels like it would be a difficult process to deal with Monzo about.

I think I’ll give it another couple of months to see how it runs.

I’m sure there are many other people operating their Monzo account in the way I do. Effectively I pay £1000 - £1500 from my HSBC a month and then spend it (and save a little). I presume that this alone is not “dodgy”. Would going “full” Monzo and have funds arriving primarily from a salary and DD’s going out look more legitimate ?

By the way, I’m not doing anything dodgy at all. I put £1000 or so in and spend it in Aldi, Tesco, BP, School Gateway etc !

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I don’t think transferring cash regularly is ‘dodgy’, and I’ve been running my Monzo account exactly as you do since I joined in February. I have a Joint Account with Monzo too.

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I think you’re fine, Monzo are not a renegade outfit that just freeze accounts for the hell of it.

Speculation on my part, but more often than not I think accounts being frozen ‘randomly’ is due to tracking of money that somewhere along the line there is a question over, it might be that the money has been through several accounts and that the person at the end has no idea where the origin of the money came from but the bank has to step in and investigate. Of course there are many reasons.

I still have a Santander account, for the next month or so, and have been using it to get my salary paid in to and then moving the money across to Monzo. After this month I expect to have everything moved across to Monzo although depending on their direction in the future I reserve the right to move on.

In my view, this is the best way by far to manage money. It has the advantage over full Monzo in that, should there ever be any issues with your Monzo account our card, you will still be able to access funds in the other account. You will not also be dependent on Monzo’s bills pot working properly.

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I have been with Monzo for some time (user 319,381)

  1. My account has never been frozen.
  2. When I have contacted chat, I have always been responded to in the hour, more often that not, much quicker.

In my experience there is a lot of hype over frozen accounts and chat wait times… The fact is, people are more likely to complain and rant rather than post positive news so this is often skewed.

I was with HSBC for around 15 years, and in my experience they had poor customer service and just followed the script, no real understanding of any issues. Had nothing but trouble with them, on more than one occasion.

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I have been with Monzo for some time (user 319,381)

  1. My account has never been frozen.
  2. When I have contacted chat, I have always been responded to in the hour, more often that not, much quicker.

In my experience there is a lot of hype over frozen accounts and chat wait times… The fact is, people are more likely to complain and rant rather than post positive news so this is often skewed.

I was with HSBC for around 15 years, and in my experience they had poor customer service and just followed the script, no real understanding of any issues. Had nothing but trouble with them, on more than one occasion.

Yes, I’m sure you’re right about the complaints being more prominent that the large number of “normal” interactions.

My staff in my local branch of HSBC (small market town, so maybe not going to be around forever) are always great and whenever I have had an issue they’ve dealt with it swiftly. But of course, HSBC is not perfect and I wasn’t suggesting it was.

Just to note, I never ended up in a Branch as they only open 9-4.30 or something, so I was always on the phone :frowning: