I have seen posts lamenting the removal of chat support. If you came to Monzo community you’re obviously an engaged user, so here is your prize.
From the launch menu select Help?
Search: “Contacting Support”
Under “Chat with us”, select “Tap here to get started”
Navigate the menu Updating or changing my account details > I need to chat to someone
Type any text and click Next
At the bottom of the page select Launch chat
I get that suppression of the chat button is annoying, but a good app should be so intuitive that it doesn’t need support. Making access to chat support slightly more difficult allows Monzo to test their support FAQ and ensure they are as robust as possible.
There is no excuse, ever, for intentionally making it difficult to get help from your bank.
Monzo aren’t hiding it as some kind of test, they are hiding it because they know full well that their business model doesn’t allow for providing quick and easy access to customer services.
If they were to do it the right way, they would never be profitable, so they have chosen to embrace the wrong way of doing it. Simple as.
They’ve deliberately chosen not to scale the team and have intentionally made the support button less prominent. It’s nothing to do with how fast they’ve grown
