Guide to Access Monzo Chat Support

UK Help
1

I have seen posts lamenting the removal of chat support. If you came to Monzo community you’re obviously an engaged user, so here is your prize.

  1. From the launch menu select Help?
  2. Search: “Contacting Support”
  3. Under “Chat with us”, select “Tap here to get started”
  4. Navigate the menu
    Updating or changing my account details > I need to chat to someone
  5. Type any text and click Next
  6. At the bottom of the page select Launch chat

I get that suppression of the chat button is annoying, but a good app should be so intuitive that it doesn’t need support. Making access to chat support slightly more difficult allows Monzo to test their support FAQ and ensure they are as robust as possible.

Cheers,
L

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1 Like
Money not credited to monzo account
2

For some, this doesn’t exist.

1 Like
3

Nobody that can’t find support will find this.

And just use this link instead

4 Likes
6

I’d guess that a large number of the people looking for support aren’t looking for help with the app, but for help with the bank.

6 Likes
9

They’ve deliberately chosen not to scale the team and have intentionally made the support button less prominent. It’s nothing to do with how fast they’ve grown

3 Likes