Gotta catch 'em all — The Monzo Current Account Preview testing challenge 🏆

[incamondo (catherine)]

TD Waterhouse wouldn’t accept my payment from my current account this morning

Cathy

[alexs (Alex Sherwood)]

@incamondo

TD Waterhouse

Could you please add them to this Wiki, to give other users a heads up?

Merchants & Banks Who Don't Yet Recognise the Monzo Current Account Sort Code / Debit Card (open Wiki)

I’ve created this Wiki which anyone can edit, at @connorianreilly’s suggestion (& having checked with the team), as a place for the users in the current account preview to share the merchants who don’t accept / recognise the new Monzo Sort Code or BIN. There’s also a section for the banks that aren’t letting Monzo users get set up as payees yet either. Monzo’s BIN is the 6 digit number at the beginning of your card (535522) & if the merchant’s database is out of date, they’ll typically identify…

It’s much easier for users who’re thinking about joining the preview or checking on the status of an particular merchant, to skim through that list, rather than searching the site

[JohnC (John Cashmore)]

Vending machine and Car park

[JohnC (John Cashmore)]

Also works fine on the m6 toll contactless which is lucky as I didn’t have any other card on me at the time

[ebtnc (EB Tyler)]

Unable to do a bank transfer from Barclays Bank

[anon44204028]

earlier I had a text from Monzo saying there were currently issues with paynents…perhaps that explains Monzo returning that error message to your bank?

[Rika (Scarlet)]

That outage notice is for prepaid cards only.

As for this issue, it’s worth confirming the details you entered and getting in touch with support through the current account app if you continue to have issues.

[anon44204028]

Thanks RichardR…we get texts about Prepaid and CA but the texts don’t state which they relate to!

[Rika (Scarlet)]

It’s a limitation of Statuspage unfortunately.

You can always check by seeing which app has the banner though.

[crablab (Hugh)]

Not sure if this is the best place to post this but CrossCountry keep declining my 1st Gen CA card. It doesn’t even give me a notification in app so I assume this is an issue backed with them. Of course they have been extremely unhelpful, blaming “beta” banks, 3rd parties etc. etc.

Is anyone else having this issue with them? If so could we have some Twitter love because I’ve had about 3/4 conversations with them about it and it’s going nowhere…!

[tadet (DK)]

I couldn’t use my card at Asda’s prepay petrol pumps either

[nexusmaniac (Marcus, Backend Engineer 🛠️)]

I can personally vouch for Asda’s pay@pump working… Are you using a 2nd generation current account debit card?

[dafzthomas (Dafydd Thomas)]

This worked for me in app…

[ebtnc (EB Tyler)]

Which app? You we’re able to transfer out of monzo into barclays or the other way around? That’s what I can’t do.

[dafzthomas (Dafydd Thomas)]

I was able to transfer out of barclays using faster payments. I did it through the barclays mobile app, not sure if this makes a difference to the web dashboard…

But I am also able to transfer out of Monzo into barclays as I have a joint account there.

EDIT: Added myself as a payee on my barclays mobile app…

[crablab (Hugh)]

Just as a side note, I think it would be great if all us dedicated testers got a free t-shirt?

What’dya think @simonb/@Naji?

[Naji (Naji Esiri)]

@crablab We don’t have the stock right now I’m afraid! Maybe when we next receive an order we can sort something out

[crablab (Hugh)]

I wait with baited breath

[SC95]

Not exactly parking meter but CA debit card work with RingGo App;

[effsee (Frank)]

@Naji

We don’t have the stock right now I’m afraid!

Are there many more to be sent out? And, did I qualify with the below?

Gotta catch 'em all — The Monzo Current Account Preview testing challenge

Not sure if you meant any ‘brand’ vending machine, or if Brand is itself a brand of vending machine. Anyway, the Selecta machine I just used worked ok. Slight issue with the merchant location though - I’m in Bristol. I’ve reported this in app. [image]

@Naji / @tristan is there any chance of consolidating all of the tested items since the last update post, and any more you need addressing (if any)?