Hmmm. My email exchange with Google about this situation has been as pointless as I’ve previously encountered, so I can only assume you’re lucky (or i’m unlucky) - please provide me with some random numbers for this friday’s Euromillions lottery!
The TL;DR version:
Me: “why aren’t tesco’s transactions showing on google pay but every other one is?”
Google: “we can’t tell you transaction status because of privacy and security reasons. Google pay app was designed to secure all the information; due to which the transactions made through google pay can only be viewed by the card issuer”
me: “I’m not asking for that; just why it’s missing”
me: (later) “it just happened again. attached is the receipt”
google: “I looked into your account and can see the transaction is made with google pay. The two recent transactions went through” (so they can see transaction status then! And one of the two tesco transactions has appeared on my app)
me: (yesterday) “so…that’s a bug then? Why would some appear and others not appear? I’m concerned that a transaction is successful but the retailer claims it failed and i get asked to try again and I have no proof it was successful”.
The next day (this morning) a purchase via google pay didn’t succeed straight away so i had to try again. Google support, not realising my previous question was a hypothetical one pointing out that it’s a reasonably significant bug, and ignoring the time line, believed i was talking about this actual transaction
google: “we will only be able to see few (sic) transactions due to security reasons…to answer your question about the failure (sic) transaction i see there was a recent transaction which was cancelled…” (so they can see status)"…also I see that the transactions made at tesco are still in pending state (so they can see status).
Why can they even see the state? That’s a monzo card I’ve linked to and they’re not showing as pending to me?
Still puzzled as to why one of the two tesco purchases is still missing - it’s as if someone’s manually added it or something. What’s special about tesco?