Completely agree that the community doesn’t have the right to demand anything from Monzo, however, I still think that, as long as Monzo continue to listen, the community will have some say in Monzos business.
NB: it does seem like we’re basically saying the same thing, but disagree with the words the other person is using to say it.
The flip side of that is you could argue that a lot of the community are shareholders therefore don’t shareholders have a right to vote on how the company focuses(Devil’s advocate 
)
On your other post which is very well thought out by the way 
I think you are right that there is a balancing act between the two( retention and growth) and there is a balancing act within that of developing features and products that cater to either of the two purposes.
I wonder if the focus should be unified and focus both on retention and growth.
But the danger I think is some of the best features (custom Pot images on Android) came out of “Monzo time” rather than paid time and that’s a danger that you’re using up your best asset too quickly:talented peoples wiliness and motivation to work in order to focus on growth.
Also random thought but is there are need to grow at 4k accounts a week on something like that?
Would any of them really help retention? I’m not saying they are not useful.
The amount of shares held by the customers is insignificant in the grand scheme of things and also that’s not really how it works
You should have annual AGMs(which they have started) where at least members of the board are voted on at least that’s how BT and others do it.
As I said also I was just playing devils advocate I don’t think Shareholders should have a major say in any product design etc as that would just cause a whole host of problems
Not really since none of those are voting shares (from what I remember), but maybe Monzo will offer shareholders a chance to vote on a feature in the future.
I think this is already happening. Features currently being built should help retain customers (eg: energy splitting, Monzo Plus, viewing Credit Cards inside the app).
It’s also important to remember that there are two teams working on improving current accounts. From what I’ve seen they seem to be currently working on redesigning the account and payment tabs.
I guess this shows the benefits of Monzo Time (which is still paid) - it brings features to the app which otherwise wouldn’t have been built and allows Monzo staff to work on projects they’re passionate about.
Since Monzo have positive customer unit economics, every additional customer is another step towards profitability.
Also, more customers means Monzo have more clout in negotiations with 3rd parties and so can get a better deal for Monzo’s customers.
Oh I did not know it was paid I thought it was voluntary extra work that wasn’t paid.
If you can see your Credit Card balance in your Monzo app, but not in your other banking apps, you’ll be more likely to stay with Monzo.
If you’re paying for Monzo Plus, you’re more likely to stay with Monzo.
If Monzo are making sure you’re on a good energy deal, you’re more likely to stay with Monzo.
If you have money in a Monzo Savings Pot or ISA, you’re more likely to stay with Monzo.
From what i understand, all Monzo devs are allowed to work on their Monzo Time projects on the last Friday of every month:
I moved your post to the existing topic on the subject 
I was just speaking with my brother and he’s been offered the £25 version of the CASS reward 
Shame there’s nothing to switch from 
Nice to see the offer rolling out though, I’m hoping it hits some of my friends accounts - it might convince them to use their accounts for more than just paying back my bill splits 
I wonder if they’re trying to find the threshold for people switching
I’ve switched so many accounts into Monzo, consolidating them, that I doubt I’s get this 
.
Where’s my offer lol
So if it costs £50 to Monzo does anyone know how long the payback is on average until they make this money back?
This might help
Same! I went Full Monzo a few months ago, £50 would have been nice!
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