Morning, Im buying a car next Sunday, but I know there is a limit of £10k on Monzo, I know I could move the money to my other bank but I being ‘all in’ Monzo I want to try and buy it with Monzo. Will there be anyone to contact on a Sunday to get this limit raised, or do I do it in advance. Any adv…

please raise an official compliant and lets try and get this sorted out once and for all, it can be a frustrating state of affairs

All totally fair points Dan. I guess my issue is that I don’t see what value a front-line COp adds to this process- all they’re essentially doing is gathering data upon which a decision is made. I’ve written my thoughts in a slightly more in depth manner here I’m hopeful that as part of Monzo’s p…

glad its sorted , Ive raised my limit 3 times, once was a nightmare , the other two times subsequently were very quick ( within the day ) , Ive never seen this" I cant make payment" button which presumably advances the request up the queue ??? did you use it ? Surely you should also be told in t…

Thanks Ian, relieved is an understatement - I’ll be having a drink tonight even if it’s a school night! I think it’s the preset options that chat bot comes up with when you open a ‘fresh’ chat. Problem for me was I was already in a chat and therefore didn’t have such options! The system is flawed t…

[image] jaisullivan: Problem for me was I was already in a chat and therefore didn’t have such options! The inability to have more than one conversation really is a drawback. Building their own chat was a reasonable choice, but they really ought to finish it so it works effectively for the cu…

[image] Dan5: Once this is sorted then please ask to raise a complaint - this helps us gather the data to demonstrate this is an ongoing problem. I hope everyone who has been affected by this issue, and may be affected, takes note of this (and not just Jai). This is about as clear a signal as…

I feel like this could be to stop someone falling for a scam and transferring everything out. I believe you have the right to say for personal reasons

[image] HoldenCarver: I hope everyone who has been affected by this issue, and may be affected, takes note of this (and not just Jai). This is about as clear a signal as you can get that people in Monzo want to help resolve the issue, but they need evidence that it’s worth working on as a priori…

Yes, but this means (as with cheques) that the few people who genuinely do rely on Monzo (and only Monzo) for the entirety of their finances continue to suffer a seriously sub-par experience as they are never numerous enough to prioritise. However, there should be more than just a customer numbers …

Can’t it be possible to put in an article, which details everything you need to supply. Along with a button to chat which then marks it as high priority, sends it to a team of people who can deal with it there and then. Of course anyone abusing the feature to get to the top of the list can then hav…

Getting limits increased

UK Help

Topic		Replies	Views
I really cant justify not being able to communicate with my bank any more Feedback & Ideas	40	1608	14 June 2024
3 days and counting since requesting to raise the transfer limit! Help	37	3351	7 December 2024
25-ish hours for support? Help	74	3657	13 July 2021
Proper facility for removing payment limits Feedback & Ideas	46	2719	1 June 2025
Current account limits insufficient for extraordinary purchases Monzo Chat	98	13066	29 April 2019

Getting limits increased

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