Evening
I a business keeps taking transactions for a membership I have never had
I have numerous emails informing me I have no membership but they attempt/take the cash each month.
MONZO I dictate they cannot help. I am now owed £96.00.
Is there any way to stop the payments?
Would reporting the card lost and receive a new one resolve the problem? It’s getting to the point I may need to close the account.
Thank you
Monzo can definitely help. Report it as fraud.
No.
You said monzo can’t help you, which means you’ve raised it to them and their evidence shows nobody could have signed up except you?
What did the merchant say when you spoke to them?
Is it Amazon?
It had a 14 day cancellation and I cancelled on day 1 therefore expected that Monzo could assist.
They continue taking money even though I have confirmation of the cancellation.
Surely they just can’t take money for the rest of my life!
What company is this?
How are they taking the fees? Via card payment or direct debit.
If it’s a continuous payment Monzo should be able to remove the authorisation. It is still your responsibility to ensure you’re not in a contract with the company though.
If worst comes to worst, get a new card and new card number.
You’ll need to still speak to the company as Monzo won’t sort out any disagreement you have with them.
How did you cancel the subscription?
It’s very hard for anyone (or Monzo) to help when you lie.
Thank you, I thought this was an option but not sure.
I will try Monzo again.
Via email on three occasions
How have you arrived at this idea!
Email to who? Monzo? Or the company?
Apologies the company.
Ok
This would’ve been a lot easier if you’d just said the full detail from the start.
It sounds like you’ve signed up to a service and there’s a Continuous Payment Authority in play. Monzo can absolutely help here and block it, or you can freeze the card/update it and it should stop it.
I have had this in a past with a company which despite requests would not stop payments. You do need to let them know as they could still insist you owe the money.
My final advice would be to read T&Cs carefully in future even for trials.