We wanted to drop you a quick message about something we’re aware of that could affect your Monzo experience.
If you’re an Android user, and have Battery Optimisation settings enabled (you will by default!), you may not receive notifications from apps running on your phone when your battery is low. This is usually fine, and is expected behaviour. But it will affect the notifications you receive from us.
Should any unusual activity happen on your account, you might not receive the notification which would then prompt you to freeze your card if it’s a transaction you don’t recognise
The good news is that it’s an easy fix. Just head to your Battery Optimisation settings (the exact location of this menu will vary according to your device), tap on Monzo, and make sure Don’t optimise is selected. And that’s it
Any questions, just drop them below.