Fraudulent charges to my debit card.

Ok, here we go.

I saw an sdd on Google for toiletries and placed an order online using my monzo debit card. Later that day I noted that no receipt for my purchase had arrived, so to be what I thought safe, froze my card.

However at around 11.30pm my card was charged multiple times, totalling £566.72 from two different telecommunications companies in Japan.

I contacted Monzo fraud team and let them know as the transactions are still pending. Can anyone advise of how long it takes to get refunded?

Thanks in advance.

Refunds should usually within 5 working days provided you haven’t been found negligent (IE didn’t pay due care to what you were purchasing).