Just signed up for Monzo Perks. When I try and connect my Fluid credit card to the app, I click continue, and then get stuck on the Fluid app
This feels like a Fluid issue as it’s at their side where the process stops.
Currently have accounts linked with Santander, Capital One, as well as Flex and A Monzo Joint Account
OxygenOS CPH2399_14.0.0.607(EX01)
OnePlus Nord 2T 5G
App version 6.8.1
What did Fluid say when you told them?
“We apologize for any inconvenience you may be experiencing while trying to view transactions made through the Monzo app using your Fluid card. We have confirmed that there are no issues on our end. We recommend reaching out to Monzo directly for further assistance”
You could try deleting the monzo app.
Restart your phone.
Reinstall Monzo app and see if that resolves.
Or the fluid app.
If it’s stuck on their side it sounds like they’re deflecting. Front line support probably won’t have the technical understanding to know that, and will think that unless there’s a specific service outage that they’re aware of, that it’s not an issue on their end. They don’t seem to have a concept of app bugs being a thing that exists. Trying to report technical issues like this to front line support is borderline impossible as they seem to be trained to treat it was a support query or user error rather than a technical issue.
Long story short you’ll probably just need to wait to see if they fix it. They’ll probably be made aware of an issue with it eventually one way or another.
And just like that it’s fixed
Thanks all.