Flight Cancelled - Monzo Dispute being Rejected

Help
21

Please, always book travel with a credit card if you can.
Section 75 is a godsend in situations with airlines.

22

Will do - as this was booked in foreign currency, I wanted to try and ensure a good rate using Monzo. Amex rate actually wouldn’t have been that much worse so will do that going forward.

23

You can use Monzo Flex for that (you need to actually pay with the Flex card, not Flex a current account transaction). You’ll get S75 and no FX fees. You will still have to deal with Monzo support though, so there’s that.

2 Likes
24

THIS!

25

To help the original poster (OP) in the Monzo community, and from what we can learn here, there are several steps and considerations:

  1. Understanding the Rights and Options: The OP’s situation involves a flight cancellation by AirAsia and a subsequent dispute over a refund with Monzo. AirAsia rebooked the OP on a later flight, which they did not authorize, and Monzo has rejected the dispute for a refund. The key here is to understand the terms of service for both AirAsia and Monzo, as well as applicable consumer protection laws, to effectively argue the case .

  2. Consumer Rights and Chargeback Process: It’s important to know the difference between chargeback rights on debit cards versus the protections credit cards offer, such as Section 75 in the UK. Understanding these differences can guide consumers on how to book future travels and manage disputes .

  3. Documentation and Persistence: The OP has already submitted documentation to Monzo but has faced rejections. Ensuring all communications and documentation are clear, detailed, and systematically organized can help in disputing the chargeback. Sometimes, persistence and escalating the issue within the bank or airline can yield positive results .

  4. Travel Insurance: Checking with travel insurance for coverage in these scenarios is also recommended. Insurance may provide a quicker or more straightforward path to compensation for cancelled flights or other travel disruptions .

  5. Learning About Consumer Protection Laws: The OP mentions not being familiar with local legislation outside the UK/EU. This situation underscores the importance of understanding consumer protection laws in the countries involved in international travel. Knowing these laws can empower consumers to assert their rights more effectively .

  6. Alternative Dispute Resolution (ADR) and Legal Advice: If the dispute cannot be resolved through direct communication with the airline or bank, looking into ADR mechanisms or seeking legal advice might be necessary steps. This can include contacting consumer protection organizations or considering legal action based on the jurisdiction’s laws .

  7. Future Booking Strategies: The discussion suggests using credit cards for booking flights to avail of additional protections such as Section 75. It’s a valuable lesson for future transactions, indicating the benefits of using payment methods that offer stronger consumer protection .

  8. Attention to Detail in Terms and Conditions: The case highlights how crucial it is to read and understand the fine print in terms and conditions for flights and financial services. Knowing what is covered and the process for disputes and refunds can save time and frustration .

In assisting the OP, reinforcing the importance of understanding and leveraging consumer rights, being persistent yet organized in disputes, and considering payment methods with better protections for future bookings can be valuable. This situation also serves as a learning opportunity about the nuances of dealing with flight cancellations, banking disputes, and the strategic use of payment methods for travel bookings.

26

ChatGPT, is that you?

12 Likes
27

I mean even if it is it’s a good use of it!

28

Using ChatGPT on a forum can have both advantages and disadvantages, depending on the context and how it’s implemented.

Advantages:

  1. Enhanced Engagement: ChatGPT can help stimulate discussions by providing responses to users’ questions or comments. This can increase user engagement and retention on the forum.
  2. 24/7 Availability: Since ChatGPT operates autonomously, it can provide responses to users’ queries at any time of the day, even when human moderators are unavailable.
  3. Scalability: ChatGPT can handle a large volume of interactions simultaneously, making it suitable for forums with a high number of users and posts.
  4. Diverse Knowledge: ChatGPT can provide diverse perspectives and information on various topics, enriching the conversations on the forum.

Disadvantages:

  1. Quality Control: Without proper supervision, ChatGPT’s responses may sometimes be inaccurate, inappropriate, or off-topic. This can potentially harm the forum’s credibility and user experience.
  2. Lack of Understanding Context: ChatGPT may struggle to understand the context of certain discussions, leading to irrelevant or nonsensical responses.
  3. Dependency Risks: Relying solely on ChatGPT for interactions may reduce human-to-human interaction on the forum, which could impact the sense of community and personal connections among users.
  4. Potential for Misuse: In some cases, users may exploit ChatGPT to spread misinformation or engage in harmful behavior. Without proper safeguards in place, this could damage the forum’s reputation.

Overall, using ChatGPT on a forum can be beneficial if implemented thoughtfully with appropriate monitoring and moderation to ensure quality interactions and maintain the integrity of the community. It should ideally complement human moderators and contribute positively to the user experience rather than replacing human interaction entirely.

3 Likes
29

Haha yeah it was just playing around with it, use it a lot for software engineering and found some good use cases for it

30

Best ever use for It was last year when I used It to suggest a number of daytrips from the place we were staying in. Brilliant suggestions!