First ever chargeback raised against Amazon - nervous I’ll lose the dispute

[Revels]

I would imagine your best bet is to escalate with Amazon.

Have a look here for a similar “Amazon fighting for no reason” story and how they solved it.

Amazon refusing to refund/replace an item stolen by a delivery driver

Hello, I placed two orders via Amazon, and one of those orders required a OTP. The delivery driver arrived, asked for the code and I stupidly gave it to him. He handed me over a box that had clearly been tampered with so I quickly opened the box before he arrived to find the expensive item missing. I ran after the driver and he told me he would check the back of his van for it, though he wouldn’t know what he was looking for considering I didn’t tell him what was missing… He gruntled and said…