We should be able to charge a custom amount of money against other companies.
Example:
Problem)
A) I topped up my Amazon gift card balance from my Monzo bank account (Example: £16.24).
B) I placed an order for an Amazon item (£16.24).
C) The item was not delievered to me. The driver delievered to somebody else and marked the item as delievered.
D) The item was sold and dispatched by Amazon UK, therefore I only have the option of contacting Amazon customer support.
E) Amazon customer support do not issue a refund. I ask many times, yet customer support refuse to issue a refund or find the item and deliver to me.
Solution)
There should be a custom button on Monzo, where I can charge an amount I enter { [1][6].[2][4] } against Amazon UK.
To ‘correctly’ identify Amazon UK, either:
A) I need to send a URL link to Monzo, stating where I ordered the item from.
B) Take a photo of the location (or Google Maps URL) of where I bought the item from.
C) State the company number. Checking the GOV UK website, this is what it shows:
AMAZON UK SERVICES LTD.
Company number 03223028
Note: I do not have Amazon’s bank account details (account number and sort code), so I am unable to identify them like that.
Note 2: Doing a chargeback for the £16.24 gift card top up would not make sense, because I did sucessfully top up £16.24 to my Amazon gift card balance.
Note 3: Amazon customer support, sometimes, can only issue a refund to your gift card balance. For example, if I initially bought an item with my Monzo bank account balance and it had a problem, I may have asked for a gift card balance refund (faster refund- takes seconds upon successful refund initiation by Amazon customer support). Then I place a new order with that gift card balance, and the new item isn’t delievered. I ask Amazon customer support for a refund and they do not issue it, and I can’t do a ‘chargeback’ either (nothing to ‘chargeback’ to).
Therefore that is another situation in which I would use the ‘charge a custom amount’ button on Monzo against Amazon as a dispute.