I opened a dispute for an item not received by Amazon and then today was refunded £109. About 4-5 hours later the refund is cancelled and my account is now -£109 with the rest of my money in my pots as I thought the dispute was refunded and spent the money.
Can anyone let me know why this has happened and whether or not I get properly refunded?
You need to contact Monzo through the in-app chat to ask them about this.
No-one on the community will be able to help you as we’re all customers.
You opened a dispute with Monzo or Amazon?
Whichever it was is the one you need to speak to.
Sounds like it will have been a chargeback with Monzo. Amazon must have then disputed it, resulting in the charge being applied again.
Amazon, in my experience, are reluctant to refund in this situation and will make you wait longer to see if the item turns up late.
I find the opposite, Amazon normally refund in a heartbeat. But I’ve never had to challenge them beyond “This hasn’t arrived”
Ah, interesting. Might be affected by how well they can track/investigate the courier used for the delivery? As that’s what my experience has been with. Maybe for untrackable Royal Mail it’s different?
Hey There,
If I remember correctly there have been other reports of this so please get in contact with us and we can give more info on whats happened 
Someone please give me advice i paid for goods on amazon costing 419 pound on the 22nd febuary didnt receive them so asked amazon for a refund via az claim they granted it ans said they have refunded me this money but it stil hasnt reached my monzo account and theyvrefuse to give me a ARN number for monzo to track the payment i opened a dispute with monzo provided sufficient evidence of the order the conversation with amazon and proof of them daying id been refunded and telling me to contact my bank however monzo stil hasnt refunded me this money and i dont seem to be getting anywhere with in the chat service other than being told to wait until they contact me can someone please give me advice
Your complaint is with Amazon, not Monzo.