Fast support responses ⚡️

[jtaylor69 (Jordan Taylor)]

More about this is mentioned in the following thread:

Monzo Chat - "While you wait"

Hi all, On Slack, we have collectively discussed an idea that may help alleviate some of the pains with chat. Without knowing the data and based on presumption, there may be the possibly that a lot of chat questions could be answered via existing articles. It is too easy to skip the help articles and make your way over to chat, and as humans, we can be pretty slothful when we feel like it! Therefore, it may be worth having chat display a “while you wait” message that triggers a selection of …