First Direct is accepting applications for new accounts. They generally deal with things on the first phone call. I suggest you move your banking there, instead of angry posting on a forum which isn’t going to speed up Monzo’s reply.
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@coffeemadman Yes, their process is far too slow for a bank & it’s infuriating that customers are unable to actually talk to a real person.
It’s a simple shopping payment to a well known online retailer that I’ve used for years - a small payment but an urgent one with a limited timescale, one that will run out before 24hrs.
I’ve since paid with a different bank & will be moving my card over to them for future use. I used to think Monzo were OK & reasonably stable, but this has soured my impression & I can no longer rely on Monzo or their “support” platform.
Being jumped on by the shills here for expressing my feedback doesn’t help either. Thank you for the constructive comment.
Also this 
Without any context as to what you need, we can’t possibly agree or disagree whether 24hrs is acceptable or not.
Just to say, this isn’t the same thing as ‘within 24 hours.’
You haven’t given enough detail for me to decide if your complaint is justified, so it would be helpful if you can come back and tell us how long it actually takes.
I hope it gets resolved quickly, in any case.
@urban Yes, I’ve thought about them before - might give them a try also. Big bonus that they have real people to talk to!
Are any payments at all going through?
Not that I’m aware of. They didn’t say it was. But then again, they didn’t say much about anything at all.
This would help determine if it’s blocked or not.
I’ll move it back to keep everything neat and tidy 
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Pretty sure you ve been talking to real people on the Monzo app. We also get Monzo developers, support, marketing interacting here on a load of things.
I’d say it’s undoubtedly a unique strength of Monzo, the amount of interaction ‘the public’ get with ‘real people’ who work there.
We can do that? 
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I mean actually talking - not keyboard tapping.
Right so what we are doing now isn’t talking?
I’ll stop bothering then 
I’ve just remembered something.
A while ago I had a similar situation to yours. I was unable to make an unremarkable payment for no apparent reason. I resolved the situation in the same way as yo, by using another account (which also meant I had to move some money around, so more hassle).
Anyway, like you, I came here to leave feedback. The response I got from the forum was completely sympathetic and understanding. Maybe there’s something in the way you’ve approached this which has engendered some animosity?
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Just tested & transfer went through - so not blocked.
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So it’s a single transaction that didn’t go through, and that you were able to successfully make with a different bank, and that Monzo will reply to you within 24 hours. This seems entirely reasonable. Sure, it’s not 100% hassle-free, and Monzo customer service is a weak point right now and I have shared a lot of frustrations on this forum. But I honestly don’t think you’re getting a raw deal here.
Sit tight, you’ll get a reply within the timescale they have outlined, and life can move on. I’m glad you were finally able to order the thing you wanted, and I hope you get a resolution from Monzo.
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If it’s a problem paying a specific person then, I’d probably agree with you that a bit more information and a faster resolution would be ideal.
Although it sounds probable you’ve hit a rare error which is beyond the frontline support. Which does happen sometimes at any bank, and it usually takes some time, a bit more info on what that might have been (taking you at your word that you weren’t given any) would be better.
Merchant & not large. Less than £250 in fact. I’ve made payments 20x that size before without issue.
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Please do. Thanks.