Just got a notification in app saying that a CASS switch had failed.
Unfortunately it didn’t give the reason which isn’t much use.
Even less use is that it didn’t give the account number and sort code of the account being switched which means I have no idea which account they are referring to. What possible use it is hiding this information?
Perhaps we can consider giving the customer details instead of the vague “an account (you don’t know which) failed to switch (you don’t know why) from another bank (you don’t know which)”.
Presumably if people come across this message they will want to address it and will then need to go and ask for all this info.